When purchasing from The Dress Shop, keep the following in mind:
- We use Priority Mail shipping to the US on all items. Expedited shipping is also available at higher cost. Please contact us to arrange for expedited shipping. We do not ship internationally.
- All items are shipped US Postal Service insured, with delivery confirmation and tracking information.
Sizing and fitting can vary, and we do our best to describe the fit. You'll want to be sure it fits you before ordering a piece that's on sale. No returns on sale items.
Also, we're available to answer any questions you may have, regarding size, color, fabric, etc. We personally handle every item we sell and know each piece in detail. With any questions, please email us through our web form at the Contact Us link, or call us at 716-771-0416 during store hours, 11-6 eastern time, Monday - Friday. We will get back to you as quickly as possible.
When you have received your order, please be careful while trying on your purchase – items with pulled seams and broken zippers, cannot be returned.
Try on your item in a clean, smoke-free environment. Be aware that makeup, perfume, and deodorant can stain and impart odors into a garment. We cannot accept stained or smelly items for return.
On that rare occasion where you feel you need to return an item, please refer to our return policy below.
We will accept returns under the following conditions:
Of course, in the event you are returning an item due to our error, we will refund you 100% of your purchase price, and we'll cover return shipping.
In any case, we cannot accept your return unless we receive a call within 2 days of the shipper's delivery date (phone number listed above). We will then give you a return authorization number for you to write on the package.
You must ship the item back to us within 2 days of our issuing the return authorization.
All sale-priced items are final sales.
Sorry, we don't allow returns on international orders.
All merchandise must be returned in the same condition as when it left our premises, unworn, with tags still attached. We do not accept returns if we smell cigarette smoke, perfume, deodorant, if you have stained the item, or if the item has otherwise been damaged or worn.
After receiving a return authorization number from us, write the number on the package, and ship the return via UPS or USPS Priority-Mail to:
The Dress Shop
712 Main Street
New York 14052
Insurance covering the full price of the item is a requirement on returns. You are responsible for all return shipping fees.